Account Manager, West Coast National Accounts

Company: Delta Dental of California
Location: Rancho Cordova
Posted on: May 24, 2023

Job Description:

JOB DESCRIPTION

This job works in a consultative manner and assumes overall responsibility for managing accounts with the objective of ensuring revenue goals are achieved. Proactively manages the renewal and upsell opportunity through its lifecycle with an eye on balancing the needs of the customer with that of the organization. Remains focused on the strategic management of the account portfolio, while at the same time managing day-to-day service requirements. Leans on their interpersonal skills to develop partnerships with customers and brokers that result in better outcomes for all stakeholders.

The employee in this role must live in California.

RESPONSIBILITIES

• Maintains and grows revenue base through upsells, account retention and specifically improving financial gains at renewal.
• Strategically and proactively manages accounts to drive the right solutions, balancing the needs of the client and with that of the business.
• Creates renewal strategies and rate recommendations based on financial analysis with an eye on crafting solutions that are win-win-win.
• Manages pipeline with a 2+ year outlook and drive opportunities for revenue growth.
• Applies analytical skills and lead deal tactics, based on comprehensive market knowledge, in collaboration with cross-functional peers.
• Creates effective presentations and conducts impactful business reviews that help existing customers understand the value our products.
• Acts as the primary point of contact, liaises between the customer and internal teams to ensure exceptional customer experience.
• Through effective collaboration, coordinates the account service and successfully develop high-quality partnerships with external stakeholders.
• Resolves customer concerns timely and bring creative solutions to bear, including identifying opportunities to expand/enhance services/processes to benefit all stakeholders.
• This list is not all-inclusive and you are expected to perform other duties as requested or assigned.
  
  QUALIFICATIONS
  
  
  • 2+ w/Bachelor's degree
  • 5+ years of account management experience preferred.
  • State life and health producer license required. Or obtain within 90 days of employment.
  • Valid driver's license, ability to travel extensively and sustain company expenses for a period of one month.
  • Ability to operate and maintain a personal car for company business in a proper, safe and responsible manner. Ability to sustain insurance expenses.
  • 30%-40% travel including overnight, use of personal car and ability to sustain expenses.
  • Advanced business math and analytical skills with the ability to position financial outcomes that contribute to revenue goals across assigned portfolio.
  • Excellent consultative selling and negotiation skills with the ability to influence decision makers.
  • Strong time management skills and experience with simultaneously managing overlapping projects under tight deadlines.
  • Ability to meet specific deliverables within an environment of tight deadlines and considerable pressure.
  • Skilled at working independently, demonstrated resourcefulness and requiring little oversight.
  • Excellent communication skills, both written and verbal with special emphasis in formal business presentations.
  • Ability to effectively communicate with others, of all levels in the organization, in a collaborative environment.
  • Advanced problem-solving skills with ability to work cross-functionally to resolve issues and generate results.
  • Outstanding attention to detail and strong organizational skills.
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams) and CRM (Salesforce).
    Base Pay Information
    
    The national base pay rangeis a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $55,000 - $130,900.
    
    ADDITIONAL INFORMATION
    
    Rewards to make you smile! We don't just want to make our customers happy - we want to give our employees a reason to smile, too. Delta Dental's comprehensive benefits package includes:
    
    
    • Generous paid time off plus 12 holidays and your birthday off!
    • Low-cost premium medical insurance options
    • 100% paid dental and vision insurance
    • Generous 401(k) matching and flat contribution
    • Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
    • Employee LiveWell program, focusing on overall employee well-being
    • Fertility and diabetes benefits
    • Employee discount program: AT&T/Verizon, entertainment, travel, and more!
    • Culture of learning: career development and tuition reimbursement
    • Career growth: we love promoting from within
      Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
      
      Please note, Delta Dental will not sponsor applicants for work visas for this position.
      
      #LI-Remote
      
      ABOUT THE TEAM
      
      At Delta Dental, our success is only as strong as the people who execute it! We take enormous pride in being the nation's most recognized and widely-used provider of dental insurance - and we've come this far by living our core values of innovation, excellence, service and trust. Our vision is to motivate and empower every employee so that we're all inspired to take exceptional care of our customers, providers and ourselves. We believe in integrity, accountability, collaboration, and giving every employee equitable opportunity for their voice to be heard and development to be fostered.
      
      If you're excited about the prospect of transforming the future of health care and growing in your career, join our smile revolution!
      
      To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on and #LifeatDDins on and , Delta Dental Ins. on and Delta Dental Ins. on .
      
      We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.
      
      Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
      
      Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.
      
      Proof of eligibility to work in the United States must be provided if selected for hire.
      
      Delta Dental* has enacted a COVID-19 vaccination policy to protect all employees and the communities we serve due to the ongoing impacts of the COVID-19 pandemic. Accordingly, we require all employees to be fully vaccinated for COVID-19. Are you able to comply with our policy of being fully vaccinated by your start date if an offer is made or have a medical or sincerely held religious exemption for receiving a COVID-19 vaccine? Failure to comply with our policy and submit proof of compliance or receive approval for a valid medical or sincerely held religious belief exemption prior to your start date will nullify any offer of employment extended to you.
      
      *Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York
      
      If You Are A Current Employee To Apply

Keywords: Delta Dental of California, Rancho Cordova , Account Manager, West Coast National Accounts, Executive , Rancho Cordova, California