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Manager Enrollment & Billing

Company: Delta Dental of California
Location: Rancho Cordova
Posted on: November 20, 2022

Job Description:


The Enrollment and Billing (E&B) Manager is responsible for leading enrollment and billing operations for the individual line of business to include enrollment, billing, cash applications and related financial transactions. The manager role will include oversite of escalated customer inquiries and work with internal support teams to ensure timely resolution of outstanding issues. This position develops consistent standards, policies, and procedures to ensure data integrity, while maintaining a focus on continuous process improvement. This position also develops and implements strategies to support organizational goals and initiatives.


  • Manages multiple small teams with varied degrees of complex work through direction of subordinate supervisory staff. Functions include but are not limited to: electronic file processing, web and paper enrollment, individual billing, payment application through various channels, financial controls for dunning, bad debt write off and refunds.
  • Provides oversight of end-to-end transactions, including analysis and issue resolution, to ensure timely and accurate enrollment, billing, and cash application; Drives customer collections process to maintain cash flows within corporate goal metrics and maintains an effective escalation process.
  • Establishes information flow from all touch points and performs regular control reviews of system to ensure data quality; Partners with end-to-end stakeholders to improve payment behaviors, adherence to contracts terms and overall performance of the individual line of business operations.
  • Develops and continually assesses work processes to identify opportunities to automate, minimize errors and maximize productivity; Develops tools to monitor for productivity, quality and compliance to standards.
  • Through supervisors, leads, plans, and coordinates work teams to ensure effective performance; works with the team to determine root cause for discrepancies, correct processes and implement change.
  • Serves as business project sponsor for Enrollment, Billing and Cash Application system implementations, upgrades and automation initiatives driving decisions that support the overall business strategy; Works collaboratively with end-to-end departments and divisional stakeholders to move forward system and process changes needed to achieve tactical and strategic goals.
  • Acts as a subject matter expert representing individual enrollment, billing and payment application in feasibility reviews; provides direction to stakeholder teams in handling unique requirements and issue resolutions.
  • Oversees month-end closing of the billing department information including assisting in the preparation of the deferred revenues and accrued revenues decisions.
  • Formulates policies, procedures, and standards in support of regulatory and compliance requirements including participating in reporting and responses for external and internal audits.
  • Develops, monitors, and reconciles an annual operating plan and budget; identifies variances and takes corrective actions as appropriate.


    • 8+ years w/Bachelor's degree; 1+ years supervisory/management
    • Significant experience in health care industry Individual enrollment, billing and cash application operations may substitute in lieu of some of the above education.
    • Knowledge of Individual Business Enrollment, billing and accounting processes
    • Leadership ability to set a vision and inspire team members
    • Demonstrated drive to success and a sense of urgency
    • Ability to develop productive working relationships at all levels of the organization and cross-culturally
    • Strong interpersonal, written and verbal communication skills with ability to present at Sr. leadership levels internally and externally
    • Good organizational and time management skills with the ability to adhere to deadlines
    • Ability to multi-task while maintaining excellent attention to detail
    • Excellent analytical, logical reasoning, and problem-solving skills
    • Ability to perform in a high paced environment with multiple priorities


      Rewards to make you smile! We don't just want to make our customers happy - we want to give our employees a reason to smile, too. Delta Dental's comprehensive benefits package includes:

      • Generous paid time off plus 12 holidays and your birthday off!
      • Low-cost premium medical insurance options
      • 100% paid dental and vision insurance
      • Generous 401(k) matching and flat contribution
      • Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
      • Employee LiveWell program, focusing on overall employee well-being
      • Fertility and diabetes benefits
      • Employee discount program: AT&T/Verizon, entertainment, travel, and more!
      • Culture of learning: career development and tuition reimbursement
      • Career growth: we love promoting from within
        Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.



        At Delta Dental, our success is only as strong as the people who execute it! We take enormous pride in being the nation's most recognized and widely-used provider of dental insurance - and we've come this far by living our core values of innovation, excellence, service and trust. Our vision is to motivate and empower every employee so that we're all inspired to take exceptional care of our customers, providers and ourselves. We believe in integrity, accountability, collaboration, and giving every employee equitable opportunity for their voice to be heard and development to be fostered.

        If you're excited about the prospect of transforming the future of health care and growing in your career, join our smile revolution!

        To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn.

        We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.

        Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

        Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.

        Proof of eligibility to work in the United States must be provided if selected for hire.

        Delta Dental* has enacted a COVID-19 vaccination policy to protect all employees and the communities we serve due to the ongoing impacts of the COVID-19 pandemic. Accordingly, we require all employees to be fully vaccinated for COVID-19. Are you able to comply with our policy of being fully vaccinated by your start date if an offer is made or have a medical or sincerely held religious exemption for receiving a COVID-19 vaccine? Failure to comply with our policy and submit proof of compliance or receive approval for a valid medical or sincerely held religious belief exemption prior to your start date will nullify any offer of employment extended to you.

        *Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

        If You Are A Current Employee Click Here To Apply

Keywords: Delta Dental of California, Rancho Cordova , Manager Enrollment & Billing, Executive , Rancho Cordova, California

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