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Manager, Customer Service Operations

Company: Magellan Health
Location: Rancho Cordova
Posted on: August 5, 2022

Job Description:

Assists in day to day management of the operations for assigned site. Operational functions managed include client services, customer service, claims, data processing, and/or utilization to ensure the operating integrity of the plan. Coordinates interdepartmental reports and statistics in accordance with regulatory agency requirements and acts as organizer, facilitator, and decision maker of associated work flows.

  • Assists in planning and managing the operations of assigned site to ensure all operations meet the plans overall objectives and contractual requirements. Coordinates and liaisons with appropriate Corporate departments to ensure smooth operations of client and provider services.
  • Develops procedures, selects, trains, and instructs staff. Coordinates work flows between customer service staff, vendors and applicable corporate departments.
  • Develops and maintains operations work flows, standard operating procedures, desk top procedures and all pertinent business documents in order to ensure operational excellence and efficiency.
  • Assess the need and develops detailed documentation requirements to meet business needs under standardization and virtualization of assigned site. Responsible for monitoring productivity and quality of work for all operations staff.
  • Provides status reports that give a detailed description of the current projects progress and indicates time devoted to each task of the project. Respond to ad hoc requests for support and analysis.Other Job RequirementsResponsibilitiesEffective verbal and written communication skills.
    Strong working knowledge of Microsoft Office Product Suite, specifically Excel and database management.General Job InformationTitleManager, Customer Service OperationsGrade25Work Experience - RequiredCustomer Service, Human Services, Operations, SupervisoryWork Experience - PreferredEducation - RequiredBachelorsEducation - PreferredMastersLicense and Certifications - RequiredDL - Driver License, Valid In State - OtherLicense and Certifications - PreferredSalary RangeSalary Minimum:$64,285Salary Maximum:$102,855This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures. Associated topics: call center manager, customer service team manager, gerente de servicio, guidance, lead, leadership, manager, monitor, review, supervisor

Keywords: Magellan Health, Rancho Cordova , Manager, Customer Service Operations, Executive , Rancho Cordova, California

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