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Director, Claims Workforce Management

Company: CTI Education Group
Location: Rancho Cordova
Posted on: February 23, 2021

Job Description:

Job Description - Director, Claims Workforce Management (173057) Director, Claims Workforce Management Job Number : 173057 As a director of claims workforce management, you will be responsible for the strategy and business processes necessary to optimize resource performance across Claims. This includes a focus on process discipline to influence business goals and collaborate cross functionally with business leaders. You will serve as the subject matter expert and will be responsible for assessing business needs and building plans to optimize resources. Must have qualifications

  • Bachelor's degree or higher in Science, Business, or a related field of study (e.g. Mathematics, Economics, Finance, Engineering), and a minimum of 8 years management experience Preferred skills
    • Work Force Management experience in a call center or claims environment
    • Proven ability to create a strategic vision through collaboration with stakeholders and business partners
    • In-depth understanding of call routing design and workforce management systems
    • Technical expertise in process design, development, and execution
    • Gainshare bonus up to 50% of your eligible earnings; Progressive rewards each of us with an annual bonus based on company performance
    • Restricted stock units
    • 401(k) with dollar-for-dollar company match up to 6%
    • Diverse, inclusive and welcoming culture with Employee Resource Groups
    • Career development and tuition assistance
    • Wellness---programs to help you maintain a better quality of life
    • Medical, dental and vision,---including free preventive care--- Equal Opportunity Employer--- Job : Claims Primary Location : United States-Ohio-Mayfield Village Other Locations Copyright 1995- Progressive Casualty Insurance Company. All Rights Reserved. 2021

Keywords: CTI Education Group, Rancho Cordova , Director, Claims Workforce Management, Executive , Rancho Cordova, California

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