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Call Center Manager - Inside Sales

Company: Liberty Reverse Mortgage
Location: Rancho Cordova
Posted on: September 9, 2020

Job Description:

Job DescriptionReporting to the Inside Sales Manager, the Inside Sales Team Lead is primarily responsible for driving business growth by managing and developing a team of Inside Sales Advisors who originate reverse mortgage loans to a nationwide market. This position is critical to the success of the sales organization, and will be expected to work cross functionally and partner with other business leaders to drive efficiency and production throughout the organization.

Job Functions and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Examples below:



  • Daily sales management of Inside Sales Advisors including adherence to key metrics, time blocks, scheduling, sales and technical skills

  • Development and improvement of overall processes including sales strategy, SalesForce.com, phone systems and lead generation systems

  • Management of leads distributed to the team including disposition of leads, transfer rate and lead management protocols

  • Responsible to provide ongoing coaching to Advisors to drive efficiencies and increased sales production

  • Work with Advisors and Processing Department on loan level issues

  • Recruiting, training and developing of Inside Sales Advisors

  • Measuring and reporting of daily team production and participation in monthly leadership meetings

  • Active participation in Retail Leadership team to assure achievement of operating plan and strategic evolution

    Qualifications:



    • To perform this job successfully, an individual must have the following education and/or experience:

    • High School Diploma, GED or military equivalent required

    • Two or more years Sales Management with a call center focus

    • Minimum of 5 years of individual sales experience

    • Proficiency in using CRM systems

    • Salesforce.com experience a plus

    • Proficient in Microsoft Office, specifically Excel, Outlook and PowerPoint

    • Ability to be creative, flexible and an innovative team player

    • Excellent written and oral communication skills

    • Ability to manage multiple priorities and work flow

    • Possess good judgment, leadership and business skills

    • Versatility, flexibility and willingness to work with constantly changing prior

      Training / Licensing Requirements:



      • Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.


        About Us

        Company: Liberty Reverse Mortgage

        Who We Are

        Liberty Reverse is one of the largest and most experienced reverse mortgage lenders in the U.S. For over fifteen years, we've delivered education, home equity solutions, and personal care to over 60,000 senior homeowners and over 1,000 mortgage partners. Headquartered in Rancho Cordova, CA, Liberty provides reverse mortgage solutions including Home Equity Conversion Mortgages (HECM) and proprietary reverse mortgage loans to retail consumers, wholesale, and correspondent partners.

        Our Culture

        Liberty Reverse was recently named one of the Best Mortgage Companies to Work for by National Mortgage News for 2019. When you join Liberty, you join a culture which is Vibrant, Inclusive and Cares for you and your community. Every day, we strive to foster a culture where all our team members are respected, valued and empowered. Liberty employees are passionate about customer service, committed to teamwork and dedicated to success. The atmosphere is fast-paced and challenging - and there are plenty of opportunities to grow your career, whether you're pursuing management, learning multiple disciplines and/or becoming a subject matter expert in your field. We believe in empowering our employees to explore new ideas, take initiatives for change, and continuously improve our performance. And, as part of the Liberty family, you'll build long-term relationships in your career here.

        Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

        Job DescriptionReporting to the Inside Sales Manager, the Inside Sales Team Lead is primarily responsible for driving business growth by managing and developing a team of Inside Sales Advisors who originate reverse mortgage loans to a nationwide market. This position is critical to the success of the sales organization, and will be expected to work cross functionally and partner with other business leaders to drive efficiency and production throughout the organization.

        Job Functions and Responsibilities:

        To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Examples below:



        • Daily sales management of Inside Sales Advisors including adherence to key metrics, time blocks, scheduling, sales and technical skills

        • Development and improvement of overall processes including sales strategy, SalesForce.com, phone systems and lead generation systems

        • Management of leads distributed to the team including disposition of leads, transfer rate and lead management protocols

        • Responsible to provide ongoing coaching to Advisors to drive efficiencies and increased sales production

        • Work with Advisors and Processing Department on loan level issues

        • Recruiting, training and developing of Inside Sales Advisors

        • Measuring and reporting of daily team production and participation in monthly leadership meetings

        • Active participation in Retail Leadership team to assure achievement of operating plan and strategic evolution

          Qualifications:



          • To perform this job successfully, an individual must have the following education and/or experience:

          • High School Diploma, GED or military equivalent required

          • Two or more years Sales Management with a call center focus

          • Minimum of 5 years of individual sales experience

          • Proficiency in using CRM systems

          • Salesforce.com experience a plus

          • Proficient in Microsoft Office, specifically Excel, Outlook and PowerPoint

          • Ability to be creative, flexible and an innovative team player

          • Excellent written and oral communication skills

          • Ability to manage multiple priorities and work flow

          • Possess good judgment, leadership and business skills

          • Versatility, flexibility and willingness to work with constantly changing prior

            Training / Licensing Requirements:



            • Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.


              About Us

              Company: Liberty Reverse Mortgage

              Who We Are

              Liberty Reverse is one of the largest and most experienced reverse mortgage lenders in the U.S. For over fifteen years, we've delivered education, home equity solutions, and personal care to over 60,000 senior homeowners and over 1,000 mortgage partners. Headquartered in Rancho Cordova, CA, Liberty provides reverse mortgage solutions including Home Equity Conversion Mortgages (HECM) and proprietary reverse mortgage loans to retail consumers, wholesale, and correspondent partners.

              Our Culture

              Liberty Reverse was recently named one of the Best Mortgage Companies to Work for by National Mortgage News for 2019. When you join Liberty, you join a culture which is Vibrant, Inclusive and Cares for you and your community. Every day, we strive to foster a culture where all our team members are respected, valued and empowered. Liberty employees are passionate about customer service, committed to teamwork and dedicated to success. The atmosphere is fast-paced and challenging - and there are plenty of opportunities to grow your career, whether you're pursuing management, learning multiple disciplines and/or becoming a subject matter expert in your field. We believe in empowering our employees to explore new ideas, take initiatives for change, and continuously improve our performance. And, as part of the Liberty family, you'll build long-term relationships in your career here.

              Ocwen is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Keywords: Liberty Reverse Mortgage, Rancho Cordova , Call Center Manager - Inside Sales, Executive , Rancho Cordova, California

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