RanchoCordovaRecruiter Since 2001
the smart solution for Rancho Cordova jobs

Escalation Engineer

Company: Cisco
Location: Rancho Cordova
Posted on: October 12, 2020

Job Description:

Webex Escalation Engineer The WebEx team is looking for a rockstar at managing high visibility customer issues and escalations. This person will be providing technical support and assistance for highly visible or highly escalated customer engagements. What_You ll_Do * Prepare and deliver executive level communications regarding critical incidents. * Interface directly with customers, at all levels, to communicate latest updates and action plans. * Review configurations for Webex Meetings, Teams and Devices, as well as on-premise device deployments. Troubleshoot any issues that arise from that investigation or are reported by the customer. * Coordinate root cause analyses; share with cross functional, customer and leadership teams. * Serve as the single source of information for critical customer engagements - participating in regular calls to monitor progress, document and execute action plans, and drive in depth customer technical discussions. * Coordinate with an engagement project lead in driving customer health checks, systemic issue reviews, and/or best practices. Who_You ll_Work_With Our team is focused on driving customer experience by driving organizations to modern practices in an evolving collaboration portfolio. Today, we are building a high performing team that is tightly engaged with our clients, understand their business imperatives and orchestrating the execution of our services to meet our client s business needs. You will partner with the organization senior leaders and the broader cross functional teams to mobilize support, engineering and operations to respond quickly and drive issues to completion, with high customer satisfaction. As a team, we collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place to Work.

Keywords: Cisco, Rancho Cordova , Escalation Engineer, Engineering , Rancho Cordova, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Engineering Jobs


Senior DevSecOps Engineer Job
Description: Requisition ID: 249456Work Area: Software-Design and DevelopmentExpected Travel: 0 - 10 Career Status: ProfessionalEmployment Type: Regular Full Time--COMPANY DESCRIPTIONSAP started in 1972 as a team (more...)
Company: SAP
Location: Palo Alto
Posted on: 10/21/2020

Machine Learning Engineer - Esparto, CA
Description: Job Description:Join Hired and find your dream job as a Machine Learning Engineer at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way around. (more...)
Company: Hired
Location: Esparto
Posted on: 10/20/2020

Search Engineering Manager - Pescadero, CA
Description: Job Description:Join Hired and find your dream job as a Search Engineering Manager at one of 10,000 companies looking for candidates just like you. Companies on Hired apply to you, not the other way (more...)
Company: Hired
Location: Pescadero
Posted on: 10/20/2020


Sr Full Stack Engineer (React preferred)
Description: Minimum Required Skills RESTful API Development, Python, RUBY, AWS, Scalability, JavaScript, REACT If you are a Senior Full-Stack Engineer with production JavaScript experience, please read on Situated (more...)
Company: CyberCoders
Location: San Francisco
Posted on: 10/21/2020

Senior QA Engineer
Description: br Vineti creates advanced software for advanced therapies. We are a healthcare-tech company developing cloud-based software solutions that enable biopharmaceutical and life science companies to provide (more...)
Company: Vineti Inc
Location: San Francisco
Posted on: 10/20/2020

Director of Engineering
Description: What Yoursquoll Do Oversee front-end and back-end development teams and their projects Provide technical leadership to ongoing and new projects in terms of engineering specifications, designs, solutions, (more...)
Company: Adroit Resources
Location: San Francisco
Posted on: 10/21/2020

Big Data Engineer (Apache Flink)
Description: Big Data Engineer Sunnyvale, CA OR Champaign, IL. 18 Months plus possible extension or perm Job Description Our clientrsquos Big Data Platforms team powers the most demanding Big Data applications in (more...)
Company: Staffing Headquarters LLC.
Location: Sunnyvale
Posted on: 10/21/2020

Big Data Engineer
Description: Big Data Engineer Emeryville, CA, Warren, NJ, Dallas, TX Experience mentoring or acting in a lead capacity, junior architect with hands-on preferred BS in Computer Science, Engineering, or related technical (more...)
Company: IT America
Location: Emeryville
Posted on: 10/21/2020

Senior Backend Engineer
Description: Join Hired and find your dream job as a Senior Backend Engineer at one of 10,000 companies looking for candidates just like you.Companies on Hired apply to you, not the other way around. You'll receive (more...)
Company: Hired
Location: Saint Helena
Posted on: 10/20/2020

Firmware Engineer for Innovation Team (Work from Home)
Description: Firmware Engineer for Innovation Team Work from Home Summary You will join a project-focused innovation team for a global search company in Mountain View, CA You will develop and optimize firmware that (more...)
Company: OSI Engineering, Inc.
Location: Mountain View
Posted on: 10/21/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Rancho Cordova RSS job feeds