Network Engineer

Company: Centene
Location: Rancho Cordova
Posted on: June 24, 2020

Job Description:

Network Engineer (Telecom) Position Purpose: Troubleshoots, resolves, and documents Tier III support calls as related to voice communications networks. Uses knowledge of Telecommunications systems to install, design and resolve internal and external voice networks. - Troubleshoots, resolves, and documents Tier III support calls as related to the Telecommunications. - Performs troubleshooting and diagnosis assistance for telecom equipment; coordinates resolution with senior team members. - Assist with the implementation of specific telecom services projects. - Follows specific procedures for documenting incidents and updating knowledge base. - Maintains and follows project implementations schedules. - Configures and deploys equipment in accordance with project implementation plan. - Performs activities required for timely completion of voice and data projects (e.g. installation, configuration, testing, status meetings, etc.) - Collaborates with senior team members for technical guidance and direction on many network and telecom related issues. - Schedules and performs HW/SW installation and upgrades. - Assist with documentation as related to specific projects. Education/Experience: Bachelor's degree in related field or equivalent. 2+ years of related experience . Experience troubleshooting telephony issues and ability to work with senior technicians on problem diagnosis. Experience implementing medium scale telecom projects and creating and following project plans using MS project or other tools. Experience configuring and installing telecom equipment. Working knowledge of telecom applications (ex. IVR, Witness call recording, Workforce Management, CMS, Modular Messaging, desktop wallboard software). Avaya, CISCO or any equivalent VOIP experience preferred. Experience in the healthcare industry preferred. Information Technology USA-New York-Getzville USA-California-Rancho Cordova, USA-Florida-Tampa, USA-Michigan-Detroit Corporate Full-time

Keywords: Centene, Rancho Cordova , Network Engineer, Engineering , Rancho Cordova, California