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Sr. UCCE Engineer

Company: Net2Source Inc.
Location: Rancho Cordova
Posted on: March 14, 2020

Job Description:

Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring for our client. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 5001000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering. Title Sr. UCCE Engineer Job type Fulltime Contract Location Los Angeles, CA Job description Sr. UCCE Engineer will help support all administrative and planning aspects of Contact Center and Voice technologies to include Cisco UCCE, ICM Scripting, and CVP Call Studio. Participate in planning and project meeting for the installation of new technology functionality, application configuration, and the design of telecommunication roadmap of devices and services. Adhere to standard operating procedures (SOP s) to guarantee a stable environment. Work closely with business unitsend-users. Help with monthly telecommunication system risk analysis and assessment reports. Provide the above mentioned support in a 24x7 operation. Primary responsibilities include Develop complex CVP ICM scripting Administration and monitoring of Contact CenterVoice technologies which include Cisco UCCE, ICM Scripting, CVP Call Studio, Finesse, Nobel Dialer, Jabber, WebEx, Right Fax, Cisco Universal Call Manager REQUIRED EXPERIENCE 5 to 8 years of progressive hands-on experience in Cisco Unified Communications with a focus on CVP or UCCE Demonstrate working knowledge in NICE voice and screen recording technology Demonstrate working knowledge of telecommunications equipment and software, i.e. Cisco Application suite Experience in document management using SharePoint. Experience in creating the technical design documents using MS Visio. Required minimum 4yrs of experience in ICM CVP scripting. Experience in troubleshooting issues providing efficient resolutions that minimizes downtime. A team player with excellent written and verbal communication skills and strong organizational skills. Must have a service-oriented attitude with excellent problem solving and analytical skills. Ability to work independently, self-motivated, and highly focused are required. Ability to thrive in a changing environment. Ability to manage multiple projects with multiple priorities. About Net2Source, Inc. Net2Source is an employer-of-choice for over 2200+ consultants across the globe. We recruit top-notch talent for over 40 Fortune and Government clients coast-to-coast across the U.S. We are one of the fastest-growing companies in the U.S. and this may be your opportunity to join us! Want to read more about Net2Source? Visit us at Equal Employment Opportunity Commission The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Net2Source Inc. is one of the fastest growing Global Workforce Solutions company with a growth of 100 YoY for last consecutive 3 years with over 2200+ employees globally and 30 locations in US and operations in 20 countries. With an experience of over a decade we offer unmatched workforce solutions to our clients by developing an in-depth understanding of their business needs. We specialize in Contingent hiring, Direct Hires, Statement of Work, Payroll Management, IC Compliance, VMS, RPO and Managed IT Services. Fast Facts about Net2Source Inception in 2007, privately held, Debt free 2200+ employees globally 375+ In- house Team of Sales, Account Management and Recruitment with coast to coast COE. 30 offices in US and 50+ Offices globally Operations in 20 countries (US, Canada, Mexico, APAC, UK, UAE, Europe, , Europe, Latin America, Japan, Australia) Awards and Accolades 2018 Fastest Growing IT Staffing Firm in North America by Staffing Industry Analysts 2018 Fastest-Growing Private Companies in America as a 5 times consecutive honoree Inc. 5000 2018 Fastest 50 by NJBiz 2018 Techserve Excellence Award (IT and Engineering Staffing) 2018 Best of the Best Platinum Award by Agile1 2018 40 Under 40 Award Winner by Staffing Industry Analysts 2018 CEO World Gold Award by SVUS 2017 Best of the Best Gold Award by Agile1 Regards Thanks, Anup Kumar (201) 340-8700 Ext.405 (201) 479-0965 Address 317 George St. Suite 220, New Brunswick, NJ, 08901 Website

Keywords: Net2Source Inc., Rancho Cordova , Sr. UCCE Engineer, Engineering , Rancho Cordova, California

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