Help Desk Support
Company: Talent Groups
Location: Elk Grove
Posted on: May 8, 2024
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Job Description:
**Job Summary:** As a telecom customer, we believe our diverse
backgrounds, perspectives, and passions help us create the ideas
that move all of us forward. As a Support Advisor, your voice is
critical in supporting many of our popular products, including
iPhones, iPads, MacBooks, iMacs, and more. As our customers first
point of contact, youll be the friendly voice of the Customer,
providing world-class customer service, troubleshooting, and
technical support.**Responsibilities:**Helpline Tier 1 Support team
will be the first point of contact for customers seeking assistance
with products, services and technical issues. You will be
responsible for accurate resolution of customer issues and inquires
through effective communication and problem solving
skills.Summarized view of skill: Strong customer relationship
skills with excellent communication abilities, where the candidate
have worked with customers/consumers directly. Mac Troubleshooting
skills ServiceNow experience ( this is the platform these folks
will work on) Comfortable in strong tech writing skills ( Used for
ticket resolution update )Key Qualifications: Minimum 2 years
professional technical troubleshooting expertise or proven
technical ability Experience supporting customers via phone,
e-mail, chat, and / or in person Passion for customer service and
ownership of the customer experience, including comprehensive issue
resolution Able to effectively tailor communication and style to
differing audiences Able to self-manage and work independently in a
fast-paced, constantly changing environment Thrives on a team where
expertise is shared and feedback is welcome Effective time
management, including ability to multitask, organize and prioritize
Able to research and grasp technical information across multiple
tools while talking with customers iOS, Smartphone, Tablet, PC or
Mac experience Aptitude for acquiring skills in technical
troubleshooting and an eagerness to learn and take on new
challenges Makes space to listen, learn, and amplify diverse
perspectives and experience Actively seeks out opportunities to
champion and celebrate inclusion and diversityJob Type:
Full-timePay: $65,000.00 per yearBenefits:* 401(k)* Dental
insurance* Health insurance* Paid time off* Vision
insuranceExperience level:* 4 yearsSchedule:* 8 hour shift* Day
shift* Monday to FridayExperience:* Help desk: 3 years (Required)*
Mac OS: 2 years (Required)Ability to Commute:* Elk Grove, CA
(Required)Ability to Relocate:* Elk Grove, CA: Relocate before
starting work (Required)Work Location: In personby Jobble
Keywords: Talent Groups, Rancho Cordova , Help Desk Support, Other , Elk Grove, California
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